Shipping & Refunds Policy
At Pocket of Paper, we carefully pack your stationery goodies with love and care so they arrive safely at your desk, ready to inspire your next idea. Below you’ll find a quick FAQ guide, followed by our full policy for more details.
Quick FAQs
Please note: We currently only ship within New Zealand and Australia
📦 How much is shipping?
- $8 urban NZ-wide
- $14 rural delivery
- $28 Australia shipping
- Free NZ shipping on orders over $60
- Free AUS shipping on orders over $80
⏱ How long will my order take?
- Processing: 1–2 business days (we’re quick to get your stationery to you!)
- Delivery: 1–3 business days NZ (rural may take a little longer) or 3-10 business days AUS
- All orders include tracking so you can keep an eye on your package
🔄 Can I return my order?
- Yes, contact us within 5 days of receiving it
- Items must be unopened and in original packaging
- Return shipping costs are covered by the customer (unless the item is faulty/incorrect)
💸 How do refunds work?
- Refunds can be sent back to your original payment method or as store credit
- Processed once we receive and check your return
❌ What can’t be returned?
- Opened items
- Sale items
- Gift cards
🛠 What if my order arrives damaged or wrong?
- Contact us within 5 days with photo evidence
- We’ll arrange a replacement, refund, or store credit
📬 How do I get in touch?
- Please use our contact form, and we’ll get back to you as soon as possible!
Full Policy
Shipping Information
Processing Time
Your stationery order will be carefully packed and shipped within 1–2 business days.
Shipping Destinations
We currently ship within New Zealand and Australia only.
Shipping Rates
Standard urban shipping: $8NZD
Rural delivery: $14NZD
Australia shipping: $28NZD
Free NZ shipping on orders over $60NZD
Free AUS shipping on orders over $80AUD
Delivery Times
Once dispatched, your happy mail usually arrives within 1–3 business days for NZ and 3-10 business days for Australia. Rural deliveries may take a little longer, but we promise it’s worth the wait.
Tracking
Every order comes with tracking, so you can follow your paper treasures from our desk to yours.
Returns & Refunds
We want you to be delighted with your Pocket of Paper order. If something isn’t quite right, here’s how we handle returns:
Return Window
Please contact us within 5 days of receiving your order to request a return.
Eligibility
To keep our products safe, items must be unopened and in their original packaging to be eligible for return.
Non-Returnable Items
We cannot accept returns on opened items, sale items or gift cards
Return Shipping
For change-of-mind returns, customers are responsible for the return shipping cost.
Refunds
We can refund to your original payment method or issue store credit, whichever you prefer. Once your return arrives back with us, please allow a few business days for processing.
Damaged or Incorrect Items
If your stationery arrives damaged or not quite what you ordered, please get in touch within 5 days of receiving your package. We’ll ask for photo evidence so we can make things right quickly. Depending on the situation, we’ll arrange a replacement, refund, or store credit.
Contact Us
If you have any questions about your order, shipping, or returns, please reach out via our contact form. We love hearing from you and will get back to you as soon as possible.